T-Mobile is battening down the hatches as a price hike for postpaid legacy plans seems likely

The Mobile Report says that it also heard, again, from more than three sources, that T-Mobile customer service employees recently had been retrained to deal specifically with customer retention. It sure sounds like a company that is expecting to field calls from angry customers. Furthermore, at all locations, T-Mobile is demanding that a Store Manager, or someone holding a title with more clout, put in at least eight hours at each store through this Friday. This comes from two sources and is also a sign that the carrier expects angry customers to visit their retail locations during the remainder of the week.

Considering that last week T-Mobile‘s executive vice president and chief financial officer Peter Osvaldik made some comments pointing to an impending price hike for customers on legacy postpaid plans, T-Mobile‘s decision to batten down the hatches would certainly seem to indicate that such an unpopular move is imminent. Osvaldik made his comments during MoffettNathanson’s Media, Internet, and Communications Conference.

T-Mobile legacy plan subscribers do have some protection. In the case of a price hike, subscribers to covered plans will be able to leave T-Mobile and the carrier will pay their final bill. This way, such customers won’t be responsible for the new, higher price although they will have to do some shopping to find a new wireless provider.

Again, the speculation is that T-Mobile will reveal what is up sometime in the next 24 to 48 hours. Keep checking in with us at PhoneArena for the latest.