To keep our right to repair alive, we need to embrace aftermarket parts


What you need to know

  • Google came under fire for its “Service & Repair Program Terms & Conditions,” which said devices with unauthorized parts would not to be returned to users.
  • This policy had been in place since July 2023, but was only spotted recently by right-to-repair advocate Louis Rossmann.
  • The company has since changed its terms and conditions after public backlash. 

Android phone makers have had a rough time of late, receiving backlash for their right-to-repair policies. Samsung came under fire in late May for a leaked contract with independent repair shops that required them to disassemble phones with aftermarket parts. More recently, a clause in Google’s Service & Repair Program Terms & Conditions added in July 2023 surfaced that may have been even more alarming. If you sent a phone to Google for repair with aftermarket parts, per the old rules, that phone might not get sent back to you. 

Google has since adjusted its terms and conditions, but we saved a screenshot showing exactly what the old policy stated: 

(Image credit: Future / Google)

Let’s get this out of the way first: Google already removed this clause from the terms and conditions after the negative feedback from users and the press alike. However, based on the old rules, it was entirely possible for Google to confiscate a Pixel phone sent in for repair with aftermarket parts. It’s one thing for the company to deny repair services to phones that have been tinkered with, but it’s another to keep the phone altogether. Unsurprisingly, the discovery of this clause by right-to-repair advocate and YouTuber Louis Rossmann sparked outrage. 




👇Follow more 👇
👉 bdphone.com
👉 ultraactivation.com
👉 trainingreferral.com
👉 shaplafood.com
👉 bangladeshi.help
👉 www.forexdhaka.com
👉 uncommunication.com
👉 ultra-sim.com
👉 forexdhaka.com
👉 ultrafxfund.com
👉 ultractivation.com
👉 bdphoneonline.com

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top